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Policies
Everything you need to know before your visit — and a few things to have ready when you arrive.
New Client Welcome Form
Coming soon
Clinic Policies
We operate primarily by appointment to ensure every patient receives the time and attention they deserve. Emergency cases always receive top priority, which can occasionally affect scheduling — we sincerely do our best to stay on track for every client.
Dogs must be on a leash or in a carrier and under control at all times in our waiting area and exam rooms. Cats must arrive in an appropriate carrier or on a leash. New clients: please arrive 10-15 minutes early to complete paperwork before seeing a doctor.
Full payment is required at the time of service. We accept: Visa, MasterCard, Discover, Cash, Personal Checks, CareCredit. Payment arrangements for larger or unexpected procedures must be pre-approved by our management team.
We never sell or share your personal information with third-party vendors or outside businesses — no exceptions. Your privacy, and your pet's, is fully protected both on our website and within our hospital. No information is ever shared without your explicit consent.
Before You Arrive
Complete forms early, arrive 10-15 min ahead
What to Bring
Records, vaccine history, meds
What to Expect
A warm welcome & honest care
Questions about your bill?